FREQUENTLY ASKED QUESTIONS

What services does Design Refinery offer?

Branding and identity, packaging design, logo design, apparel and graphic design, marketing and campaign design, website design, 3D product rendering, and art direction. Basically — if it needs to look good and represent your brand, it's in the wheelhouse.

Do you work with startups or just established brands?

Both. Design Refinery® partners with businesses of all sizes, from early-stage startups finding their footing to global consumer brands managing complex rollouts. The work gets the same level of thinking either way.

Can you help with a brand refresh or rebrand?

Yes. Whether the brand needs a light update or a full redesign, the process starts by identifying what to evolve and what to keep. Updated logos, color palettes, typography, and a cohesive system that works across digital and print.

Do you offer packaging design for retail and Amazon?

Yes. Packaging is designed to meet Amazon's technical requirements and retail shelf standards. From dieline layout to visual hierarchy, every detail is built to perform in-store and online.

Do you work with clients outside Boston?

Absolutely. Based just south of Boston but working with brands everywhere. Most projects are handled remotely with no issues at all.

How do you work with in-house teams or agencies?

On a project basis or ongoing retainer. Design Refinery® works as a natural extension of your team, ready to jump in during product launches, brand expansions, or busy seasons when extra creative support is needed.

Do you design merch or apparel?

Yes. Apparel graphics, merch design, and packaging or hangtag development for brands, events, licensing programs, and retail.

Can you help prepare a brand for retail or licensing?

Yes. From packaging systems to visual guides and content libraries, the goal is always a brand that's both beautiful and retail-ready.

What if we already have a logo?

No problem. Plenty of clients come in with an existing logo and need help building a larger visual system around it. Supporting colors, typography, iconography, templates — everything that makes a brand work consistently across every touchpoint.

Do you offer website design?

Yes. Brand-aligned website design built on Squarespace, including landing pages, e-commerce, and mobile-optimized layouts with SEO-ready structure.

How long does a project typically take?

It depends on the scope. A logo project can take 2 to 4 weeks. A full brand identity or packaging system typically runs 4 to 8 weeks. Timelines are always discussed upfront so there are no surprises.

How much do your services cost?

Pricing varies depending on scope, timeline, and services needed. Design Refinery® works with startups, small businesses, and established brands, with flexible pricing to fit different stages of growth. The best starting point is a quick conversation — happy to provide a custom estimate based on your specific needs and goals.